Post by account_disabled on Oct 31, 2023 4:29:03 GMT
Are you interested in the topic and want to learn more? Check out these articles: eCommerce trend 2020: the trends not to be missed for selling online eCommerce marketing: new strategies for multichannel How to promote your eCommerce by improving its reputation Return to index 6. Live chat and contacts: synonymous with reliability and transparency A key element to ensure that the user purchases on our eCommerce is trust . First of all, make sure the user can find the phone numbers and emails to contact customer service. The contacts must be clearly visible and within reach.
This will communicate to the user that you want to be found , that you are available to help him and you can't wait to resolve all his doubts and fears. To further strengthen this feeling, provide a live chat service . For him it will be web designs and development service like having a lifeline at hand should he need it. Warning: provide this last service only if you are sure that you can follow your eCommerce throughout the day or if you have the possibility of hiring someone to do it for you. The response in the live chat must be immediate . Some of the most common live chat software are.
Live Personal In addition to live chat, offer the user other customer support options so they can choose how they want help . Email, social media and phone contacts should all be ready to use. Provide a link for each of them, so that: by clicking on the email a new email message opens ready to write, by clicking on the social media icons the customer is directly connected with their account to the chat with the company or, in the case of telephone contacts, by clicking on the number (via smartphone) it is directly inserted into the call screen without having to copy and paste.
This will communicate to the user that you want to be found , that you are available to help him and you can't wait to resolve all his doubts and fears. To further strengthen this feeling, provide a live chat service . For him it will be web designs and development service like having a lifeline at hand should he need it. Warning: provide this last service only if you are sure that you can follow your eCommerce throughout the day or if you have the possibility of hiring someone to do it for you. The response in the live chat must be immediate . Some of the most common live chat software are.
Live Personal In addition to live chat, offer the user other customer support options so they can choose how they want help . Email, social media and phone contacts should all be ready to use. Provide a link for each of them, so that: by clicking on the email a new email message opens ready to write, by clicking on the social media icons the customer is directly connected with their account to the chat with the company or, in the case of telephone contacts, by clicking on the number (via smartphone) it is directly inserted into the call screen without having to copy and paste.